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About Us

CFS Fibreglass Supplies is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at sales@cfsnet.co.uk.


CFS Fibreglass is a trading name of CFSNET Ltd. Where the terms 'We', 'Our', 'Us' and 'The Company' are used this means CFS. Please see the 'Contact' section of the website for our full address and contact details. The terms 'You', 'Your' and 'The Customer' are used to mean the person(s) purchasing from CFS.



Making a Purchase


Making a purchase could not be easier. Just browse our online catalogue, and click on any items that you wish to buy and add them to the shopping cart. Click 'confirm' to go onto more items or 'checkout now' if you have finished your selection. Next you will be asked to enter a few details about yourself that we require to process the order, then just click ''confirm'' and the order is submitted.


Before you can submit the order, you will be asked to accept our terms and conditions. By ticking this box you are agreeing that you have read, understood and accepted our terms and conditions.


Once you have submitted the order through our website you will be sent an automatic email which acknowledges your order. For the purposes of contract law, this email confirmation is not acceptance or confirmation of any contract.


We will indicate acceptance of the order and therefore the contract by sending you the goods and the contract will be confirmed and concluded by you receiving either a printed or emailed invoice for the order.


Occasionally we will not have the amount of stock that may be required to fulfill an order, if this happens, you will be contacted by phone and/or email on the day we receive the order. We will contact you to inform you of the revised delivery date, back order the items or offer suitable alternatives. If the options presented are not suitable you can cancel either the items in question or the whole order. If we substitute the items and the substitutes are unsatisfactory then you have the right to cancel these items and we will collect them.


If we are unable to reach you, the order will be put on hold until you have contacted us to discuss the order.


Our website is designed to make it easy to change your order at the shopping cart and checkout, but if you are unable to rectify a mistake or make a change, please contact us by phone or email and we will assist you.


Making a Payment

In order to protect you and us from debit and credit card fraud, we reserve the right to send first and/or large orders to the cardholder's address only or to seek more information from you. We will always contact you on these occasions.


We accept Visa, Mastercard, Maestro & Switch credit and debit cards. We do not accept American Express. We also accept payments by cheque or BACS bank transfers but please be aware that we will not release or send the goods until payment has cleared through our account.


When placing orders through our website, although you provide payment details at the time of placing the order through our secure payment provider, SagePay, the payment is not removed from your card until we have checked and dispatched your order and invoice. While the payment amount remains allocated but unaccepted by CFS, the order or contract has not been accepted or confirmed. This allocation remains open for a maximum of 30 days.


Although we strive to be accurate with all product details and prices, if a product or price is incorrect due to a typographical error we have the right to refuse or cancel any order whether or not the order has been confirmed. If your credit or debit card has already been charged and we subsequently cancel your order, we will immediately refund the full amount.


There are no known cases of credit or debit card fraud occurring whilst using our shopping system over the internet. We use a secure third party payment gateway, Sagepay, to process all card payments. This way no card details are passed through or stored on any of CFS's websites.



Tax Charges

VAT is applied to your order at a rate of 20%. If you have any queries regarding VAT on your order please contact us for help.



Delivery & Shipping

Please refer to the 'Delivery' section on our website for information on delivery prices, areas and time periods.


We will deliver to the delivery address as instructed by the purchaser. The purchaser is responsible for ensuring an authorised person is present at the address to sign for and take delivery of the goods. CFS and/or their couriers will not be held liable for any losses if an unauthorised person takes delivery of the goods.


All larger items and consignments of our goods are classed as hazardous and therefore the delivery drivers cannot leave goods unattended. Please ensure that someone is present at the delivery address to sign for the goods. If this may be a problem, please call us for advice.


Most small items will be delivered by parcel courier and they can be left somewhere secure if you provide clear instructions at the time of order. There is a 'special instructions' box on the 'delivery address' page of the website for this purpose.


We will assume that all delivery addresses can be accessed easily by lorries. If not, then it is your responsibility to inform us of any access restrictions to the delivery address at the time of order.


Our couriers will try to deliver your order twice. If unable to deliver then they will leave contact cards. If they do not receive contact from you or us within the following week, the order will be returned to CFS. If you request an order to be re-sent from CFS to yourself after it has been returned to CFS for the above reasons, further delivery charges will be incurred.


Delivery time periods are estimates and cannot be guaranteed. CFS uses third party courier companies and on rare occasions, delays may occur due to reasons beyond ours and their control.


Because delivery dates and times cannot be guaranteed, purchasers are not entitled to consider late delivery to automatically be a breach of contract. For these reasons, we strongly recommend that you do not book any contractors, tradesmen or urgent work until you have received and checked the goods.


Our liability to you shall not, in any event, include losses to third parties or losses related to any business of yours, such as profits or business interruption, neither will we be responsible to you for any other loss which is not a foreseeable consequence of us being in breach of these terms and conditions or our legal duties.



Returns Policy

We take pride in the quality of our products and hope that you will find them satisfactory. In the event of a fault or an error we will replace it as soon as possible. If we are unable to replace the item or provide a suitable alternative then we will refund you.


Please ensure that you check your items carefully upon receipt and notify us of any damaged, missing or incorrectly sent items within 7 days of receiving the goods so that we can resolve the problem straight away. Many of our products have reasonably short shelf lives. If goods are allowed to go out of date and therefore become unusable before we are informed of any issues then we may not be able to help.


We rely on third party couriers who are usually very careful, but very occasionally problems can occur. If your goods arrive damaged, please be prepared to provide photographs to us as proof. We may forward these photographs to our couriers as part of any claims process.


We cannot be held responsible or liable if you have made a mistake in ordering, for example, by ordering the wrong items or ordering too much, but we will try and help where possible. In these situations we reserve the right to charge for the cost of any collection and/or a 15% handling charge, this does not affect your statutory rights.


Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (The UK implementation of the EU Directive on Consumer Rights 2011/83/EC), you may have the right to cancel your order and claim a refund.


These cancellation rights may only apply to distance sales transactions (remote sales conducted largely or wholly by telephone, internet or post), they must be carried out within the European Union and they only apply to private customers buying for personal use, they do not apply to customers buying for or in the course of a trade or business.


To exercise these rights you can either fill out the model cancellation form accessible here: or you may contact us by phone, email, fax or letter and tell us you wish to cancel within 14 days of you receiving the goods. For your records it is advisable to state your intentions in writing. If you have already received the goods then they must be unused, with the original packaging and in the same condition that they reached you. If not, you may lose your right to cancel.


We will charge the customer the reasonable cost of collecting the cancelled goods. As an estimate, the collection costs will be the same as the original delivery charge for the order. Alternatively a customer may arrange to return the goods to CFS themselves at their own expense and CFS will refund the cost of the items upon receipt of the goods.


If you are buying in the course of a trade or business, or you are based outside the European Union, please be aware that you may not have the automatic right to cancel your order with CFSNET Ltd. However, please contact us with any concerns and we will strive to assist you where we can. This does not affect your statutory rights as may be applicable under UK legislation.



Complaints Procedure

We put every effort into providing quality products and a seamless service but we recognise that sometimes things can go wrong. If you have a concern please contact us as soon as possible and we will take steps to address any issues.

Please contact us by telephone, email, fax or by post as soon as the concern arises and we will acknowledge your complaint within 2 working days. It may take longer to resolve but we will assign a person to your case and they will ensure they continue to maintain contact until the matter is resolved.



Restricted Sales.

By purchasing any items through this website you are confirming that you are over 18 years of age.


It is illegal to sell knives, solvents and volatile substances to persons under the age of 18.



Website Usage.

The CFS Fibreglass trading name, logo and information on this site is the property of CFSNET LTD and is governed by copyright laws and customers may not use these without permission from CFSNET LTD.


This website contains material which is owned or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, illustrations, images and graphics. Customers may download or print information guides for their own personal reference purposes only but any other reproduction, copying, publishing or use for business other than CFS's own business is prohibited.


The content of the pages of this website is for your general information and use only. It is subject to change without notice and changes will be in force from when posted on this site.

CFS endeavours to to keep all information up to date, accurate and correct but we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. This includes colour representations and swatches, which are as accurate as our processes allow but which can vary according to the equipment used to view the website. All weights and sizes are to be used as a guide only. This does not affect your statutory rights or our statutory liability.


Your use of or reliance on any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meets your specific requirements.


We strive to keep the website operating smoothly and efficiently, However CFS takes no responsibility for and will not be liable for the website being temporarily unavailable due to technical issues beyond our control.


Password security is your own responsibility. CFS will not be responsible for any loss or damage arising from any failure by you to protect your own password or account login details.


Unauthorised use of this website or contents may give rise to a claim for damages and/or be a criminal offence.


The terms and conditions of this website and usage of this website are subject to the laws and jurisdiction of England.



Privacy and Cookies

What we collect

We may collect the following information: name and job title; contact information including email address; demographic information such as postcode, preferences and interests; other information relevant to customer surveys and/or offers.



What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons: Internal record keeping; We may use the information to improve our products and services; We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.


From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.



Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you place an order on our website, look for the box that you can click to indicate that you do not wish to be placed on our mailing list; if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at sales@cfsnet.co.uk


We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.


You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to CFS Fibreglass Supplies, United Downs Industrial Park, St Day, Redruth, Cornwall, TR16 5HY.


If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.



Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.



How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.


We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.


Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.



Links to other websites

Our website may, from time to time, contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.